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Mainline Photographics Pty Ltd

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Warranty Returns

The Mainline Photographics technicians are specialists in warranty repairs on our Sirui and Voigtlander products.

For digital camera sensor cleaning we recommend that you contact the camera manufacturer's local office.

Tips for sending equipment for warranty repairs:

  1. Remove any accessories and media from the camera,
  2. Record the serial number,
  3. Wrap the equipment in bubble wrap or other protective material,
  4. Pack in a carton with enough room for at least a couple of centimetres of soft packing material around the equipment,
  5. Include paper work with your name, contact number, return postal address and a clear description of the problem and service requirements. Download a sample form from here.
  6. We recommend the Australia Post Express Platinum Post service which includes item tracking and optional insurance. Make sure that you preserve the tracking number.
  7. Contact us before sending so that we know to look out for your package.

Mainline Photographics charges a fixed shipping fee of $15:00 for the return Australia Post Express Platinum Post service. Optional insurance is at cost.

If sending your parcel by Australia Post then address to:
 

If sending your parcel by courier then address to:
 

Mainline Photographics
Att: Service Department
PO Box 845
Crows Nest, NSW, 1585

Mainline Photographics
Att: Service Department
213 / 68 Alexander St
Crows Nest, NSW, 2065

Contact Mainline Photographics by phone 02-9437-5800 or sales@mainlinephoto.com.au for more information.