Service & Warranty
VOIGTLANDER, NOVOFLEX & HELIOPAN
Our Mainline Photographics technician is factory trained in warranty repairs on Novoflex, Heliopan and Voigtlander products.
We have access to spare parts for all items we sell, plus we have a no hassle approach to service as we want you our customer to be HAPPY.
If in the rare event your item needs to go to the factory for service turnaround times are as short as possible.
Mainlinephoto offers a 3 YEAR AUSTRALIAN WARRANTY on all Voigtlander, Novoflex and Heliopan products purchased through us.
We are unable to offer warranty service or parts on any Grey market Voigtlander, Novoflex or Heliopan products.
As we no longer offer support or service for Linhof cameras please contact LAFLEX in the US for service and spare parts.
SIRUI TRIPODS, NISI FILTERS & SUNWAYFOTO
For all Sirui, Nisi and Sunwayfoto warranty and general service please contact the importer directly PIXEL ONE at email@example.com
Tips for sending equipment for warranty repairs:
- Remove any accessories and media from the camera,
- Record the serial number,
- Wrap the equipment in bubble wrap or other protective material,
- Pack in a carton with enough room for at least a couple of centimetres of soft packing material around the equipment,
- Include paper work with your name, contact number, return postal address and a clear description of the problem and service requirements. Download a sample form from here.
- We recommend the Australia Post Express Platinum Post service which includes item tracking and optional insurance. Make sure that you preserve the tracking number.
- Contact us before sending so that we know to look out for your package.
Mainline Photographics charges a fixed shipping fee of $15:00 for the return Australia Post Express Platinum Post service. Optional insurance is at cost.
If sending your parcel by Australia Post then address to:
If sending your parcel by courier then address to:
Contact Mainline Photographics by phone 02-9437-5800 or firstname.lastname@example.org for more information.