Ordering, Shipping & FAQ

Important Information about Shipping & Ordering from Mainline Photographics Pty Ltd

SHIPPING

We OFFER FREE shipping on all orders within Australia for orders up to $500, Plus a FREE UPGRADE to EXPRESS shipping for orders over $500.

( Exceptions are bulky or oversize products such as Dry cabinets which will still ship free but by standard post )

All Voigtlander lenses ship with a a FREE upgrade to EXPRESS POST.

All our items are shipped by Australia Post with Tracking, signature on delivery and FREE INSURANCE. When your item ships you will get a tracking number emailed to you. 

International buyers please note most of our items are not available for international delivery due to our distribution contracts. If unsure contact us.

PAYMENT

We offer secure Credit Card Payment with the industry leading online processor Stripe.

Or you can pay by Paypal Express checkout. 

We also accept Zippay.

Our checkout is secure and quick to use.

We also accept the following methods of offline payment:

Credit card over the phone 02 9437 5800. We accept American Express, MasterCard & Visa. No extra charges apply.

Direct deposit bank account details: MAINLINE PHOTOGRAPHICS  BSB 012275  Account 938543241

 

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We can ship to either a street address or post office box.

Alternatively customers may choose to pick up their items at our store at no extra charge.

NOTE this option is currently only available by pre arranged appointment.

 

RETURNS

 

We also offer our all customers a 30 day evaluation period on new items ( excluding special orders) and 14 days on used items. 
If you are not satisfied with any new or used item simply contact us in order to arrange a returned material authorisation (RMA) for a full refund.
Return postage or delivery costs are at the buyers expense.

Internet, Mail and Phone orders

Your can use the following methods:

  • Via our SECURE online shop.

  • By phone to 02-9437-5800 also giving credit card details.

  • By SUPER OLD SCHOOL send a money order or cheque via mail to: Mainline Photographics PO Box 845 Crows Nest NSW 1585.

 

Pricing and Warranty

All our prices are in Australian Dollars and include the correct amount of GST.
Export orders do not attract GST.

All new Voigtlander, Novoflex or Heliopan products purchased in Australia from Mainline Photographics carries OUR 3 YEAR EXTENDED AUSTRALIAN warranty.

 

Link to the Mainline Warranty Policy page

 

On the rare occasion that service is required, you will need to present proof of purchase.

We regret that without this document we are unable to carry out repairs free of charge.

Used equipment is covered by a three month (90 days) warranty.

We also offer a 30 day look see period to enable you to evaluate any used item ordered online. Except used equipment which has a return period of 14 days.

If you are not satisfied with any used item simply contact us in order to arrange a returned material auhorisation (RMA) and full refund.

Return postage or delivery costs are at the buyers expense. 

 

 

For More Information Contact:

Mainline Photographics Pty Ltd
PO Box 845 Crows Nest NSW 1585

213/68 Alexander Street Crows Nest NSW 2065 Australia
Tel: +61 02-9437-5800
Fax: +61 02-9437-5055
e-mail: sales@mainlinephoto.com.au